Terms and Conditions

Palace of Chance Casino provides this page to explain the terms and conditions that apply when you access the website, create an account, make a deposit, claim a promotion, play casino games, or use related services.

By registering, visiting, or using any part of the platform, you agree to these site terms and the other policies that apply to your account and activity. These conditions of use are designed to set clear expectations for both players and the operator, including key rules about eligibility, account use, payments, promotions, and fair play.

Important rules for using the Palace of Chance platform

These service terms apply to the Palace of Chance Casino website, player accounts, gaming services, cashier functions, customer support, promotional offers, and other related features made available by the operator.

They should be read together with any rules shown within the cashier, bonus pages, game interfaces, or other policy pages published on the site. If a specific promotion, payment option, or game feature includes additional rules, those additional terms will also apply to that activity.

Who can use the site

Palace of Chance Casino is intended for adults only. You must be at least 21 years old, or the legal gambling age in your location if that age is higher, to register and use the platform.

It is your responsibility to make sure that online gambling is permitted where you live or access the site. Palace of Chance may restrict, refuse, or limit access from certain countries, states, territories, or other regions at its discretion, including where legal, regulatory, operational, or risk-based concerns apply.

Account setup and registration standards

When opening an account, you must provide accurate, complete, and current information. This includes details such as your name, date of birth, address, email address, phone number, and any other information reasonably requested during registration or later account review.

Your account must be registered in your own name and used only by you. Palace of Chance may limit the number of accounts any individual, household, device, payment method, IP address, or shared environment may hold or use where that is necessary to protect the platform or enforce account rules.

If any of your details change, you are responsible for updating them so your account records remain correct.

Identity checks that protect the platform

To keep the site secure and to meet operational and compliance requirements, Palace of Chance may request documents or other information to verify your identity and account details at any time.

This may include proof of:

• identity,
• age,
• address,
• source of funds where appropriate,
• payment method ownership, or
• other information relevant to account security or transaction review.

Verification may be required before deposits, bonus use, withdrawals, account changes, or continued access to some services are approved. If requested documents are not provided, are unclear, or do not match account records, the operator may delay or limit access until the review is completed.

Your player account is personal

You are responsible for keeping your username, password, and any other login credentials private and secure. Activity carried out through your account may be treated as your own unless and until you notify Palace of Chance of a suspected security issue.

Player accounts are personal. They may not be shared, transferred, sold, assigned, or used on behalf of another person. You may not allow another person to access your account, and you may not use anyone else’s account for any reason.

If you believe your account has been accessed without permission, you should contact support as soon as possible.

Deposits, withdrawals, and account balances

Palace of Chance supports a range of payment options, which may include Visa, MasterCard, Discover, American Express, Neteller, checks, bank wire transfer, Bitcoin, Ethereum, and Litecoin. Available methods may vary by country, account status, verification level, and operational availability at the time of the transaction.

Deposits and withdrawals are subject to review, approval processes, internal controls, and verification checks. Processing times can vary based on the payment method selected, banking procedures, blockchain confirmation times for cryptocurrency, account history, and document review status.

The casino may apply reasonable rules relating to:

• minimum and maximum transaction amounts,
• withdrawal timing,
• pending reviews,
• bonus-related balance separation,
• payment method validation, and
• risk checks before funds are released.

Withdrawal requests may be declined, reversed, adjusted, or delayed if verification is incomplete, if promotional conditions have not been met, or if account activity requires further review. As a general platform rule, stated withdrawal limits may apply, including limits such as $2,500 per week and $10,000 per month unless a different arrangement is approved by the operator.

Bonus offers come with separate rules

Bonuses, free spins, cashback offers, free chips, VIP rewards, and other promotions may include their own bonus terms in addition to these general platform rules. Because promotions vary, you should always review the specific offer details before claiming or using them.

Depending on the offer, bonus terms may cover matters such as eligibility, coupon code entry, minimum deposit amount, time limits, playthrough requirements, game weighting, excluded titles, maximum cashout, and whether winnings can be withdrawn.

At Palace of Chance, promotional conditions may differ significantly from one offer to another. For example, some offers may have no wagering requirement, while others may require 15x, 30x, 40x, or 60x playthrough depending on the game type and bonus structure. Some bonuses may also be sticky, meaning the bonus amount itself is not withdrawable and is removed when a cashout is processed.

Players are also expected to follow offer-specific restrictions, including where applicable:

• one bonus per player or account,
• game limitations,
• non-deposit bonus sequencing rules,
• balance thresholds before certain offers can be claimed, and
• regional eligibility limits.

If you plan to use any offer, please review the Bonus Terms before taking part.

Game access may change from time to time

Palace of Chance aims to make its games and services available in a stable and usable manner, but access cannot be guaranteed at all times. Availability may change based on location, software updates, device compatibility, internet connection quality, maintenance, security reviews, or issues involving third-party providers.

Games, promotions, features, banking options, and other parts of the platform may be added, changed, suspended, removed, or limited at any time. This may happen temporarily or permanently, and it may affect some users but not others.

The operator does not guarantee that every game or feature will be available in every jurisdiction, on every device, or at every moment.

Fair play rules every player must follow

Use of the site must be lawful, honest, and consistent with fair gaming standards. You agree not to misuse the platform, interfere with its operation, or gain an unfair advantage over the casino or other players.

Prohibited behavior includes, but is not limited to:

• using false, misleading, or incomplete account information,
• opening or operating unauthorized multiple accounts,
• fraud, collusion, or payment abuse,
• chargeback abuse or deposit reversal schemes,
• bonus abuse or attempts to exploit promotions outside their intended purpose,
• manipulating games, systems, or offers,
• using bots, scripts, automation, or unauthorized software tools,
• allowing another person to use your account, and
• using the site for unlawful purposes.

Any behavior that appears to be abusive, deceptive, or inconsistent with normal recreational play may be reviewed under these account rules.

When Palace of Chance may limit or close an account

Palace of Chance reserves the right to refuse service, restrict access, suspend promotional eligibility, cancel bonus credit, place transactions under review, freeze withdrawals temporarily, or close an account where it reasonably believes this is necessary.

This may happen where, for example, verification is incomplete, account details cannot be confirmed, payment concerns arise, the rules appear to have been broken, or the platform is being misused.

Where appropriate, the operator may investigate account activity before deciding what action to take. Any action will generally depend on the nature of the issue, the information available, and the need to protect players, the platform, and the integrity of the services.

Handling errors, pricing issues, and technical faults

From time to time, the website or its connected systems may contain mistakes. These may include display errors, cashier issues, bonus miscalculations, incorrect balances, software faults, interrupted game rounds, or other technical problems.

If an obvious error occurs, Palace of Chance may correct the mistake and deal with the effects of that error in a fair and reasonable manner. This can include adjusting balances, canceling affected transactions, removing incorrectly credited bonuses or winnings, replaying or voiding impacted game outcomes where appropriate, or temporarily pausing account activity while the issue is reviewed.

A game malfunction or system fault does not create a right to keep funds, winnings, or benefits that were credited solely because of that error.

Responsible gaming comes first

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Palace of Chance encourages players to stay within their limits and to use gambling responsibly at all times.

Responsible gaming tools, account restrictions, or self-limitation measures may be available depending on the service and account setup. If gambling is no longer enjoyable or feels difficult to control, players are encouraged to seek support and review the site’s responsible gaming resources.

Site content and brand rights

The Palace of Chance website, including its design, text, branding, logos, graphics, software elements, and original materials, belongs to the operator or its licensors and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial entertainment purposes only. You may not copy, reproduce, modify, republish, upload, distribute, display, or commercially use site content without prior written permission from the operator or the relevant rights holder.

Services from outside providers

Some parts of the Palace of Chance platform may be supplied or supported by third parties. This can include game content, payment tools, software systems, security services, analytics, communications tools, and other technical infrastructure. Palace of Chance currently offers gaming powered by Real Time Gaming, and some operational functions may also depend on outside service partners.

Because of this, certain services may be affected by the performance, maintenance windows, security controls, or availability limits of those outside providers. Palace of Chance is not required to keep any specific third-party service active indefinitely.

Limits on liability

To the extent permitted by applicable law, Palace of Chance is not responsible for losses, damages, costs, or delays arising from matters outside its reasonable control or from improper use of the platform.

This includes issues such as:

• internet or device failures,
• unsupported browsers or outdated software,
• user mistakes,
• interrupted communications,
• third-party service outages,
• payment processor issues,
• blockchain congestion or wallet errors,
• force majeure events, or
• unauthorized account access resulting from a player’s failure to protect login details.

Nothing in these service terms is intended to exclude liability where such exclusion is not allowed by law, but the platform is provided with reasonable operational limits and practical safeguards rather than absolute guarantees.

The service is provided without guarantees

The website, games, cashier, promotions, and related services are provided on an “as is” and “as available” basis. Palace of Chance works to maintain a functional and secure platform, but it cannot promise uninterrupted access, constant availability, or error-free operation at all times.

Temporary downtime, maintenance, regional restrictions, software changes, and external service interruptions may affect access from time to time.

Updates to these site terms

Palace of Chance may revise these terms and conditions from time to time to reflect changes in services, operations, legal requirements, payment processes, security practices, or promotional structures.

Unless stated otherwise, the latest version published on the website will apply from the date it is posted. Continued use of the platform after updates are published will normally be treated as acceptance of the revised terms.

Players should review this page periodically to stay informed about current conditions of use.

Other policies you should review

These terms work alongside other important policy pages and service rules published on the site. Depending on how you use the platform, you may also need to review the Privacy Policy, responsible gaming information, bonus rules, verification or AML and KYC standards, and cookie-related notices.

These related policies help explain how personal data is handled, how promotions are managed, and how player protection measures are applied across the site.

Questions about the rules or your account

If you have questions about these terms, your account, or the use of the platform, you can contact Palace of Chance through its official support channels.

Support is available by email at support@palaceofchance.com, and by phone at USA and Canada Toll Free: 888-262-5515. Live chat may also be available through the website, depending on service hours and operational availability.

These terms are meant to create clear and fair expectations for everyone who uses the Palace of Chance Casino website and services. By continuing to access the site, register an account, deposit funds, claim promotions, or play games, you confirm your acceptance of the current terms and the rules that apply to your use of the platform.