FAQ

Creating an account at Palace of Chance Casino is quick and straightforward. Visit our homepage and click the 'Sign Up' or 'Register' button in the top corner of the screen. You'll need to complete a registration form with personal details including your name, email address, date of birth, and contact information. Choose a unique username and secure password for your account. After submitting your information, verify your email address by clicking the link we send to your inbox. Once verified, your account is active and ready for deposits. The entire process typically takes less than five minutes. Remember to provide accurate information as this will be verified during your first withdrawal to ensure security and compliance with gaming regulations.

Palace of Chance Casino offers multiple secure payment options to accommodate players' preferences. We accept major credit cards including Visa, MasterCard, American Express, JCB, and Diners Club. For players preferring digital wallets, we support Neteller, Moneybookers (Skrill), and Click2Pay. Prepaid cards are also accepted for those who prefer not to use their personal banking details online. All transactions are protected with advanced encryption technology to ensure your financial information remains secure. Deposit processing is instant for most methods, allowing you to start playing immediately. Minimum deposit amounts vary by method but typically start at $30. For specific limits and processing times for your preferred payment method, visit our Cashier section after logging in to your account.

Claiming your 200% No Limit welcome bonus at Palace of Chance Casino involves a few simple steps. First, create and verify a new player account if you haven't already done so. Then, visit the Cashier section and select 'Bonuses' or 'Promotions.' Choose the welcome bonus from the available options and make your qualifying deposit (minimum $50 required for most welcome offers). The system will automatically calculate your bonus amount based on your deposit. Some promotions may require you to enter a specific bonus code during the deposit process, so always check the current offer details. Your bonus funds will be credited to your account immediately after your deposit is processed. Remember to review the wagering requirements (typically 15x) and any game restrictions before claiming the bonus to ensure you understand the terms completely.

Palace of Chance Casino typically applies a standard 15x wagering requirement on most bonuses unless specifically stated otherwise in the promotion terms. This means you must wager the bonus amount (or bonus plus deposit amount for some offers) 15 times before requesting a withdrawal of winnings. For example, if you receive a $100 bonus with a 15x requirement, you'll need to place wagers totaling $1,500 before cashing out. Different games contribute differently toward meeting these requirements: slots, keno, and scratch cards usually count 100%, while table games like blackjack and roulette may contribute at a lower rate (typically 10-25%). Progressive jackpot games may be excluded entirely from wagering contribution. Always check the specific terms for each promotion as special offers might have different requirements. The casino's bonus system automatically tracks your wagering progress, which you can view in your account dashboard.

To withdraw winnings from Palace of Chance Casino, first log into your account and navigate to the Cashier section. Select 'Withdrawal' and choose your preferred payout method. Available withdrawal options typically include bank transfers, check by courier, and in some cases, the same digital wallets used for deposits (Neteller, Moneybookers). Enter the amount you wish to withdraw and complete any verification steps required. First-time withdrawals require identity verification—you'll need to submit documents proving your identity, address, and payment method ownership. This security measure protects both you and the casino from fraud. Processing times vary by method: e-wallet withdrawals typically process within 24-48 hours, while bank transfers and checks may take 3-7 business days. Withdrawal limits depend on your account level, with higher limits available to VIP players. Remember that any active bonus wagering requirements must be completed before withdrawing related winnings.

If you experience technical difficulties while playing at Palace of Chance Casino, there are several steps you can take to resolve the issue. First, try refreshing your browser or restarting the casino software. Many minor glitches can be fixed with this simple step. If problems persist, clear your browser cache and cookies, or try using a different browser. For mobile users, ensure your device meets the minimum system requirements and your app is updated to the latest version. Should these steps not resolve your issue, our customer support team is available 24/7 to assist you. Contact them via live chat for immediate help, email at support@palaceofchance.com, or call our toll-free number (USA & Canada: 888-262-5515). When reporting technical issues, be specific about what happened, including any error messages you received, the game you were playing, and the device you were using. Screenshots of the problem can be particularly helpful for our technical team to diagnose and resolve the issue quickly.